Welcome to The Flying Fox Art and Design. We are pleased to make your acquaintance and hope that you feel free to look around and ask questions if you are unsure about our products or services. We have compiled a guide to assist in navigating the many complexities of international online jewellery shopping, and hope that it's helpful! 

About the work: The Flying Fox offers a mixture of original art and design in several mediums. We are pleased to present several jewelry lines in metal only, precious stones, semi precious stones and custom wax work and fabrication. Original designs are primarily based on patterns present in nature; insects, birds and other animals, trees, plants and forms of water. 

Original designs are conceived and executed by Penelope Bridge, naturphile and student of figurative art, illustration, design and natural resources. Penelope's designs are proprietary, and protected under International Copyright Law. 

 

***POLICIES***


Regarding Refunds, Returns & Exchanges: We do not offer refunds on custom pieces or customized pieces, i.e. any piece that you have chosen a size or finish for.

Full refunds are available for Ready to Ship items only, and partial exchanges may be  available for customized pieces. 

Pieces that are fully custom built from scratch are not eligible for refunds or exchange, however carry a one year guarantee that includes alterations in size, as well as stone exchanges within mutually approved parameters. Example: Flying Fox will be happy to replace a greenish moonstone for a vivid blue moonstone, or a moonstone for a labradorite, but will not replace a moonstone for a $35,000.00 diamond, my loves. ;) 

Anything that is listed "Ready to Ship" is sold as is, unaltered. Ready to Ship items can be exchanged or refunded within 7 days upon receipt, if unworn. However, *once a Ready to Ship item is altered for size, etc. it is considered to be Customized*, as our production partners have been engaged for custom work, and we have altered an original piece. 

A Customized Order: A made to order piece that has not been purchased from the Ready to Ship section as is, but has been ordered "off the shelf" from our . 

A Custom Order is one that does not exist as a listing in our shop, and is a piece that is required to be created from scratch, based on a customer's specific design. For more information, please refer to the Refund Policy below. 

What we are getting at here is that we employ a range of jewellery masters who lend their hand to creating the beautiful jewels you see in the shop. In order to maintain the employ of our production partners, we must respect their time and effort by paying them a fair North American wage. When we ask these fair folk to create a piece from scratch, we must pay them their full wage, and cannot return our purchase of their time and labour. The Ready to Ship/Customized/Custom refund and exchange policies flow from our production partners needs to be recognized as fair labour providers for a fair wage. 

 

Payment Policy

 

Payment is required immediately after purchase. We reserve the right to refuse service, and the right to cancel orders that remain unpaid.

British Columbia Sales Tax (PST), Out-of-Province Sales Tax (HST), and Canadian Sales Tax (GST) are required of BC and Canadian residents respectively. Squarespace does not automatically collect those taxes, so we will need to set custom listings up for our compatriots, or in the alternative, request tax payments via PayPal. Thank you for your understanding! 

We are available to answer any questions you may have regarding payments, cancellation, returns and refunds. 

 

Shipping Policies

 

We need your telephone number for shipping! This info is for the expediting of delivery, and will never be imparted to a third party.

Your fine jewelry will arrive in a Cartier style box, accompanied by a gift receipt. The accurate value and nature of the package contents will be automatically generated on the postage by our system, and will be reflected in the article's declared value.  This is the law, and there are no exceptions. *Our Customs declaration is routinely labelled "Articles of Jewellery",r more specifically detailed variations thereof. For gifts and surprises, we advise delivery to a trusted friend's house to avoid suspicion and curiosity. Friends are very much willing to help, in our experience, and really this is exactly what friends are for! <3  

Delivery via Canada Post.  All items are insured and can be upgraded upon request.

We offer Overnight Courier service for approximately $100.00 CAD total within North America. Please note that all postage costs advertised on our site are at cost +/- $5.00. We do not offer refunds on postage that we have paid on behalf of our clients, with the exception of mistakes that we have made in construction or shipping of your pieces. We ship to your exact entered shipping address, and do our very best to double check all orders. Please advise us of address changes! 

**Canada/US Customs and International Customs Services have the right to hold items for review.** Please contact us if you have concerns or questions. Clients are responsible for any taxes and Customs fees. 

Shop Shipping Fees Demystified; 

~ $20.00 CAD postage fees are for orders shipping Tracked Packet, which tracks, and is not insured, with no signature. Delivery standards are approximately 10 - 14 business days {there is no delivery on weekends within Canada}
~ $40.00 CAD postage fees ship Expedited Parcel, with tracking and insurance, yet no signature. Delivery standards are approximately 4 - 7 business days. 
~ $60.00CAD  postage fees ship via Express Mail Service {EMS}, with tracking, insurance, and signature. This is our default setting, as signature, tracking, and insurance is routinely $60.00 CAD to USA and Canada. Overseas is a little more, and we're happy to cover that, however your packages will arrive a few days later than North American packages posted on the same day would. We hope that this all balances out in the end!   

Shipping Worldwide

Unfortunately overnight shipping fees with tracking and signature through Canada Post are astronomical in price. Overseas Lovers, your packages will all ship with tracking, insurance and signature, and are averaged at 5 - 7 day delivery standards. Please let us know in advance if possible if a rush is needed! 

Canada Post Delivery Standards for Canadian patrons; http://www.canadapost.ca/tools/pg/manual/pgservstds-e.asp#1757251.

Canada Post Delivery Standards for US and Overseas patrons; http://www.canadapost.ca/tools/pg/manual/pgservstds-e.asp#1910183. Your Paypal postage notification will specify the delivery product we have chosen for your package. 

 

Refunds

 

The Flying Fox extends the right of cancellation to our clients if they choose, however we do not offer refunds on customized, altered or custom pieces, or payment instalments. Our work is more than a piece, an artifact, or design; these works are miniature, individual pieces of art, loved, and composed much the same way a painting would be. We custom design jewelry specifically for you, created to be worn and loved by you, and by generations after your own. If you are not in love with your Flying Fox miniature work of art, please do contact us and let us know! We want you to know that we are absolutely smitten by our lovely clients, and will work above and beyond the call of duty to make you happy. If we are experiencing a high volume of conversations, we may not be in touch for a few days. 

For partial refunds: We will inform our patrons of any costs incurred for cancelled items, before they have shipped and will make deductions accordingly. These costs may include, but are not limited to; materials, design services, employee and designer costs, such as time spent in communications, setting fees per stone and travel time to and from supplier locations.

Full refunds are accepted for ready to ship pieces that have not been worn only. If you are unsatisfied with your purchase, or if your item has arrived damaged, please notify The Flying Fox within 7 days after delivery, ship your piece(s) back in new condition, and we will refund your purchase price. It is important that your items arrive safely, therefore, we require that it ship return well packaged via USPS; tracking and signature is essential. We are not responsible for lost or stolen articles that have been shipped at our client's request without tracking and signature, or for brokerage costs incurred by shipment through UPS, DHL, or FedEx.

More on Repairs: Please contact us immediately if your item is in need of repair. Any time. Really, write us any time, and please remember if you must call, to make an appointment first, and to call between 0900 hrs and 1600 hrs Pacific Standard Time. Penelope personally apologizes for the tone of this request in particular, however the volume of 4 am "Christmas emergency" calls on her personal phone over the years necessitate a mention. We repair and reset stones free of charge up to one year after receipt of your piece, and on a case to case basis thereafter. {We have never turned a lovely client away, and not as yet charged for repairs on our stones!} Sizing and shipping are not free of charge, with the exception of mistakes that we have made in interpreting the size we are provided.   

We guarantee our work and are always happy to repair our pieces. If we have made a mistake in size, finish, colour, etc., we will of course fix this free of charge.   *We are happy to do our best to assist if your piece is in need of repair and falls outside of those parameters. We may not be able to help, but may be able to help locate a jeweller in your area who can. We have repaired pieces that range from minor to major - one ring having been lost in a gas station parking lot for years, run over by cars and trucks daily.*

Shipping losses and delays do occur at times, which is why we ship via Canada Post with tracking.  If there is a non-delivery of a confirmed shipment we would be glad to assist in following through with an insurance claim and/or resending your order if possible. If you are interested in a lower shipping fee, please note that we strongly recommend that our clients purchase tracking, and are not able to furnish refunds for shipments sent via standard mail.

Please send Returns, Exchanges or Repairs to;

The Flying Fox Art and Design
℅ P. Bridge
#201-3148 St. Johns St.
Port Moody, BC
Canada
V3H 5E5

***PLEASE NOTE: Repairs can take anywhere from 6 - 12 weeks to complete upon receiving the piece to be repaired, depending on complexity, not including shipping***

Important Details Regarding Returns, et. all.; 

For items being returned for repairs/exchanges/returns, please be sure to mark the package as "returning for repair" or "returning for repair under warranty", otherwise your package may be subject to additional customs fees, for which we are not responsible.

US residents, please send returns/repairs via USPS with tracking and signature. Please do not send via courier (DHL, UPS, FedEx, etc.), as these services charge $65.00 to $185.00 CAD to broker their own packages across the International Border. International shipping standards and laws are changing constantly. Who knows!!! This brokerage racket could change at any time.